Ericsson announced that Indonesian communications service provider Indosat Ooredoo has selected the company to provide AI-powered data driven and customer-centric managed network operations through the Ericsson Operations Engine.
The five-year deal will see Indosat Ooredoo launching Ericsson Operation Engine in July 2020. Ericsson will deploy the latest automation, machine learning and AI technologies to enhance network performance and user experience.

Ericsson will also manage Indosat Ooredoo’s network operations center and field maintenance activities across Indonesia.

This new partnership will leverage Ericsson’s global capabilities in AI-based data driven automated network technology upgrades to boost Indosat Ooredoo’s competitive edge. It will also deliver operational, energy and cost efficiency for Indosat Ooredoo and stronger network capabilities to deliver an enhanced end-user experience for its customers.

“Having made significant network improvements in 2019, the deployment of the latest technologies like AI, data analytics and Machine Learning will enable us to better manage the challenges of continued data proliferation and increasing customer expectations,” Vikram Sinha, chief operating officer of Indosat Ooredoo, said.

Peter Laurin, head of Business Area Managed Services, Ericsson, says: “Our AI-based Ericsson Operations Engine consolidates our position in managed services, with over 300 global contracts.”