Liberty Latin America has selected MATRIXX Digital Commerce as part of their digital evolution to 5G in the Caribbean and Latin America.
The MATRIXX deployment will initially focus on Liberty Latin America’s mobile offering in Puerto Rico.
MATRIXX’s real-time digital platform provides customers with visibility into their accounts, services and spending at all times directly through a mobile app or customer portal. MATRIXX enables customers to have a more transparent experience in how they buy and use services such as broadband, video, telephony and mobile services.
Customers can easily buy, change or cancel services through digital channels without going to a store or calling a call center. Customers can add, change and/or exchange services on demand, and tailor their services to their specific needs.
“To support our expansion, we are transforming our IT infrastructure to improve customer experience and digital engagement as we evolve our 5G offering in Puerto Rico,” said Christine Weber, CIO and interim CTO of Liberty Latin America.