CSG and Mediacom Communications announced an extension to their 23-year relationship, with CSG continuing as the sole provider of billing services to all of Mediacom’s customers through 2025.
CSG, as part of the five-year extension, will continue to support Mediacom’s strategy to proactively engage their customers, reduce contact center cost, and increase customer satisfaction.
In addition to billing, customer care and business operation solutions, Mediacom will use additional CSG capabilities including check verification, check refunds, and check recovery.
“Mediacom is committed to ensuring our customers remain our number one priority by providing an experience that is simple and seamless,” said Tapan Dandnaik, senior vice president, customer service and financial operations, Mediacom Communications.
Darla Thompson, vice president, strategic business, CSG, said: “As Mediacom continues to introduce leading-edge solutions, CSG is proud to serve as their trusted business partner and help them deliver advanced video, voice and data services to their customers.”