MegaFon, a telecom operator in Russia, has deployed the Comarch field service management system to minimize the cost of service downtime.

The deployment of the Comarch system will also significantly improve and automate service delivery processes involving the work of 1,500 employees.

MegaFon aims to streamline these operations, minimize income losses resulting from network and service downtime, and improve field service quality with the deployment of the Comarch field service management system.

MegaFon has digitized the paper-based responsibilities of telecom engineers, managers and administrators by the use of the on-premises application of Comarch field service management system and Comarch FSM mobile app,

In addition, subcontractors’ employees can now access the system and use its capabilities. As a result, field work management has been unified and centralized, which was crucial for the company.

MegaFon’s engineers have deployed the software to automate field workforce management, optimize planning and scheduling, and introduce real-time reporting. The telecom operator is now able to manage tasks efficiently in connection with emergency incidents, planned works, customer complaints, energy systems and infrastructure problems from mobile and fixed networks.

“The implementation of the Comarch FSM solution in MegaFon is an opportunity to share our experience in the telecommunication sector and advise our client on how to optimize their processes,” said Szymon Uczciwek, head of Field Service Management Consulting in Comarch.

Comarch said it has designed and implemented software and IT services for international customers, including BP, Deutsche Telekom, Diageo, KPN, Orange, Telefonica, Unilever and Vodafone.