Mobile Telecommunications (MTC), a mobile operator in Namibia, has selected CSG to lead its business transformation efforts.
CSG said it will support MTC’s customer management, billing, product catalog, order management, inventory, resource management, enterprise service bus (ESB), activation, roaming and document management.

“While priding ourselves as the best digital enabler that meets customer needs, it remains our vision to keep improving the lives of our customers through innovative digital solutions and we trust CSG will assist us in doing just that,” said MTC Corporate Affairs Manager John Ekongo.

CSG will provide a comprehensive solution that includes real‐time charging, convergent billing, product catalog, customer and revenue management. This solution will enable MTC to launch and monetize new services, deliver enhanced customer experiences, and reduce time to market for new offers.

The solution also will help MTC respond to inquiries, take orders, effect changes, handle trouble tickets, manage payments and perform collections.

“MTC’s leadership and innovation is helping drive the next generation of mobile experiences in Namibia,” said James Kirby, head of CSG’s Europe, Middle East and Africa business. “This is a vital transformation period for mobile operators aiming to stay competitive in convergent and disruptive markets.”

MTC, the largest telecom operator in Namibia with over 2.5 million subscribers, posted 4.62 percent revenue growth to N$2.6 billion or $174.6 million in 2019.

MTC CEO Licky Erastus earlier said that declining demand for voice and SMS has reduced the pace of growth as a traditional revenue stream and the rapid growth of data usage, driven by social media, streaming services, gaming and value-added services such as fibre and cloud offer new but competitive opportunities.