Telecom Lead America: NCR has launched Managed IT Domain Services, a managed service for telecom carriers and technology manufacturers (OEMs).
The total service supports applications, cloud, network/WAN, security, server, storage and virtualization. More than 3,000 products from networking and IT vendors can be managed. Components include a network operations center, which will monitor, identify and resolve IT infrastructure irregularities, a service desk for end-to-end incident management and a self-service portal for customers to track the real-time status of their managed environment and view key performance indicators and other metrics.
“Many CIOs today are transitioning business functions into the cloud to realize cost-savings, increase productivity and reinvent business agility,” said Nadine Routhier, vice president, NCR Telecommunications and Technology.
Sophisticated configuration management and analytics tools are also included in the service to maximize network availability and reduce on-site support costs, including remote restoration and updates to managed devices.
According to NCR research, 98 percent of availability issues identified through the service can be resolved remotely, and resolution time can be reduced by up to 60 percent versus traditional on-site support. Network operational data is analyzed to provide proactive recommendations to further enhance availability and up-time, which is critical to the success of enterprise cloud computing initiatives.
NCR Corporation uses EMC information infrastructure technologies including EMC Data Center Management software-as-a-platform architecture behind its service. NCR selected EMC based on its strong presence across multiple industries and deep base of industry partners.
“EMC is pleased to have been chosen by NCR to provide the platform behind its managed IT Services offering. As part of its platform, NCR is using EMC Smarts software, which is providing management of both the physical and virtual environment across NCR’s infrastructure,” said Ken MacDonald, senior director, Advanced Storage Division at EMC.
NCR Telecom & Technology (T&T) delivers on-site and consulting services to over 60 global telecom and OEM companies. It works with these companies as a service partner, helping them cost-effectively build out their multi-vendor network infrastructure and bring reliable and scalable business services to market faster, reduce operating costs and maximize the availability of mission-critical business applications for their customers.