Netcracker Technology announced the launch of its Netcracker 2020 portfolio to help service providers focus on their customer’s digital lifestyle.
Netcracker 2020 enables service providers to transform customer engagement, dynamically evolve their digital ecosystems and reach new levels of automation and security, helping them to innovate and disrupt in the 5G digital economy.

Netcracker 2020 Digital BSS/OSS and Customer Engagement products and services have been redesigned and enhanced for the 5G era. The new digital portfolio is open and standards-compliant, built for the cloud and allows service providers to develop their own enhancements or co-develop functions through a low code platform and blueprint delivery approach.

Investment in Netcracker 2020 enables telecom operators to transform customer engagement by anticipating their needs using AI-driven contextual interactions that go beyond problem-solving and deliver relevant new services.

Netcracker 2020 uses a new operational model to remove manual tasks and drive hyper-automation across network domains, services that cross domains, business processes and channels that are quickly moving towards open 5G networks with cloud-native functions and highly demanding edge cloud applications.

Netcracker 2020 digital applications are cloud-native and designed to run in a multi-cloud environment, delivering the same high performance and resiliency on public clouds as on-premise cloud platforms. This also includes a security architecture and trust center that has become the industry benchmark.

As BSS/OSS becomes increasingly critical to assure customer experience and enable security and flexible services, Netcracker has strengthened its position as the leader in helping service providers succeed in the highly competitive digital economy, says Sue Rudd, director Networks and Service Platforms at Strategy Analytics.

Netcracker 2020 offers service providers an automated, multi-vendor microservices-based environment to address their customers’ dynamic digital needs and sets the benchmark for modern BSS/OSS to accelerate revenue-generating service delivery in today’s uncertain world, says Bob Titus, chief technology officer of Netcracker.