Netcracker Technology Unveils GenAI Telco Solution, Transforming Telecom Industry

Netcracker Technology, a subsidiary of NEC, has unveiled its groundbreaking GenAI Telco Solution, a game-changer for the telecommunications industry.
Netcracker for OSS BSSThis innovative solution harnesses the power of Generative AI (GenAI) technology to provide a secure and controlled means for communications service providers (CSPs) to unlock the full potential of their telecom data, ultimately benefiting customers, partners, and their own operations.

The telecom industry holds vast amounts of highly sensitive and specialized data, making it crucial for CSPs to adopt transformative GenAI models. Telco data frequently evolves, posing challenges for operators to leverage real-time data effectively to enhance value and productivity.

The GenAI Telco Solution from Netcracker combines their extensive expertise in telecom IT with cutting-edge AI innovations. The solution features a GenAI Telco Platform comprising Knowledge Management tools that enable the development, testing, and optimization of telco-specific scenarios such as customer care, business operations, sales, and network management. Additionally, it includes a GenAI Trust Gateway, which seamlessly integrates with telco IT and data analytics environments, operates in real-time, and ensures the highest levels of security and data obfuscation, guaranteeing accuracy and confidentiality.

Netcracker’s solution integrates with popular commercial GenAI models, offering CSPs a unified approach to select the combination of public and private models that align best with their business objectives, maximizing their return on investment. The company has also crafted powerful out-of-the-box use cases for various telco business segments, expediting adoption and delivering swift benefits.

Roy Chua, Founder and Principal Analyst at AvidThink Research, commented on the significance of Netcracker’s solution, saying, “The telco industry is extremely complex, and extracting value from its valuable yet highly proprietary data requires an in-depth understanding of the entire telecom business. Netcracker is in a strong position to fill that important role with its new solution, which will broaden the scope and usefulness of generative AI technology across all telco domains and make it securely accessible.”

Bob Titus, CTO at Netcracker, emphasized the importance of addressing data privacy, security, and quality concerns when leveraging enterprise telco data with GenAI. “Our solution and library of interaction models allow service providers to quickly generate tangible business value from GenAI for their customers and their internal operations,” Titus said.

Netcracker’s GenAI Telco Solution promises to revolutionize the telecom sector, enabling CSPs to maximize the potential of their data while maintaining the highest standards of security and privacy. This innovation marks a significant step forward in the ongoing evolution of the telecommunications industry.