Nokia digital assistant MIKA to improve efficiency of telecoms

Nokia brings digital assistant MIKA

Telecom equipment and software provider Nokia on Friday announced two innovative services — Nokia Predictive Repair and Nokia MIKA Digital Assistant as a Service for telecom operators.

The Finnish technology company will demonstrate Nokia MIKA Digital Assistant as a Service, which is now available for customer trials, at the Nokia booth at Mobile World Congress 2017 in Barcelona between February 27 and March 2.

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Benefits of Nokia MIKA Digital Assistant

Nokia MIKA Digital Assistant is expected to improve telecom operators’ efficiency as it provides faster access to critical information to engineers.

MIKA — powered by Nokia AVA cognitive services platform — will provide voice-dictated automated assistance to reduce time spent searching information resources.

Nokia analysis of working methods within a Network Operations Center has revealed that MIKA – or Multi-purpose Intuitive Knowledge Assistant – could give more than one hour of productive time every day to engineers by providing them with access to information and recommendations through the interactive user interface.

MIKA combines augmented intelligence with automated learning to provide access to a range of tools, documents and data sources. These include the Nokia AVA knowledge library, a repository of best practice gathered from Nokia projects.

Nokia said using the knowledge library MIKA can provide recommendations based on similar issues seen in other networks. MIKA is available via a web interface and mobile agent so that engineers can tap into its knowledge base.

“MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks,” said Igor Leprince, head of Global Services at Nokia.

Benefits of Nokia Predictive Repair

Nokia’s Predictive Repair service, which is aimed at operators that use Nokia 3G and 4G equipment, will enable mobile operators to reduce costs and improve network quality by moving away from break-fix approaches to hardware maintenance.

Operators will gain from Nokia’s Predictive Repair because this service can predict hardware failures and recommend replacements up to 14 days in advance, with up to 95 percent accuracy.

Operators can improve efficiency by avoiding unnecessary site visits, wasted operations efforts and excessive inventory.

Nokia Predictive Repair service applies Nokia Bell Labs machine learning algorithms to predict failures.