Nokia EdenNet SON software assists Zain to manage surge in traffic

Nokia EdenNet SON softwareNokia has supplied its EdenNet SON software to Zain Saudi Arabia to effectively manage the increase in data and voice traffic in Makkah and Medina during the Hajj and Ramadan.

Zain Saudi Arabia reduced voice and data service disruptions and network degradation by deploying Nokia’s EdenNet SON software with Nokia Global Services expertise.

Zain Saudi Arabia identified and resolved network issues automatically and optimized the performance of its 3G and 4G networks during the recent Hajj and Ramadan

“Nokia’ EdenNet SON software provided an exceptional quality of service during the pilgrimages. Nokia understands our requirements perfectly and customized the solution to meet our specific needs. The team worked hard to integrate the solution with our live network,” said Sultan Abdulaziz AlDeghaither, chief operations officer of Zain Saudi Arabia.

Ali Jitawi, head of the Zain Saudi Arabia customer team at Nokia, said that SON is emerging as a technology for network improvement and reliability, and it is especially useful in preparing the network for high-traffic events.

Nokia said EdenNet SON delivered improved performance in a number of areas, including reduced drop rates, and increased data connectivity and call success rates, among others.

Nokia said the EdenNet SON automates and optimizes the performance of Zain’s multi-vendor, multi-layer 3G and 4G networks. Nokia EdenNet modules, including Capacity and Coverage Optimization (CCO), Cross Antenna Detection and Automated Neighbor Relations (ANR), help the telecom service provider effectively address congestion and avoid service degradations.

Nokia Care and Network Planning and Optimization (NPO) services helped to implement the new solution and maximize return on investment for Zain. In addition, Nokia provided technical support and best practice sharing to help Zain optimize network performance before, during and after the Hajj and Ramadan.