The Bangalore-based Wipro will assist Nokia, the leading telecom equipment maker, to design, digitalize and run sales order management operations from multiple centers.
Christian Forster, vice president Delivery Operations at Nokia, said: “Wipro was selected after a thorough assessment of their capabilities to deliver innovative solutions and run complex operations.”
Wipro, a leading IT services provider, will be applying robotics process automation (RPA) to enable a hyper-automated supply chain to meet the customer’s current business challenges as well as keep pace with their future requirements.
Wipro will leverage cognitive algorithms and bots to automate the sales order management processes, reduce cycle time, handle the sales volume fluctuations and monitor operations in real time, increasing accuracy and compliance in all transactions.
Headquartered in Espoo, Finland, Nokia aims to transform its supply chain and sales order management processes.
“Using an AI-led digital platform ensures safe and easy ways of exchanging information where all players across the supply chain stand to benefit,” said Nagendra Bandaru, global head, Business Process Services, Wipro.