Nokia signs managed services deal with Telefonica Germany

Nokia has bagged managed services contract from Telefonica Germany to transform fixed and mobile network operations.

Nokia will assist Telefonica Germany to simplify and centralize mobile access, core and fixed network operations, as well as back office tasks, including network monitoring and preventative maintenance.

Nokia, already offering similar services to E-Plus network, acquired by Telefonica Germany in 2014, will now extend the management tool offerings, processes and expertise in a phased approach, with development of a simplified management structure to Telefonica Germany’s entire mobile access, core and fixed network operations, since September this year, claiming to increase quality and efficiency in the process.

“Levering Nokia’s expertise as a managed service supplier across our entire network will allow us to simplify operations and enhance performance and quality, allowing us to concentrate on delivering an outstanding subscriber experience across Germany,” said Cayetano Carbajo Martin, chief technology officer at Telefonica Germany.

Telefonica Germany, with a nationwide fixed and mobile network and 43.0 million lines, is the market leader with a net 48 million customer lines in Germany.

Nokia will work with Telefonica Germany on its network consolidation program, helping convert the converged network operations and enhancing quality of service for subscribers, and in turn moving the latter ahead in becoming a leading digital telecommunications company in Germany.

Nokia will provide real-time remote support for Telefonica Germany’s network operations and back office, containing Level One and Level Two technical support functions such as network monitoring, incident management and resolution, and preventative maintenance, as well as change management support.

Also included will be local management expertise in Germany itself to ensure that customer communication is seamless and Telefonica will use Nokia and other partners for the transformation of the operational model.

“We have already proven our managed services expertise and experience with the management of the E-Plus network. Working with Telefonica we can swiftly centralize support and ensure the highest level of network availability and quality,” said J Carlos Sampedro, head, Customer Business Team-Telefonica Germany, Nokia.

Telefonica had previously selected Alcatel-Lucent and Juniper Network IP routing technology as part of Fusion Red.

Telefonica Germany expects that its mobile revenue will show slightly negative growth in 2016. Telefonica Germany reported a net profit of EUR 252 million in the second quarter of 2016 against a loss of EUR 68 million a year earlier. The significant increase was attributed to the sale of about 2,350 mobile telecommunication masts to Telxius, a subsidiary of Telefonica, in April.

The capital expenditure of the Telefonica network, as a whole, during Q2 added up to 1.95 billion euro, down by 45.8 percent compared to the year-ago period.

Vina Krishnan
[email protected]