Mobile equipment vendor Nokia Solutions and Networks (NSN) on Thursday said it has renewed all of its managed services contracts in the Indian telecom market, while increasing services scope and improving Key Performance Indicators and Service Level Agreement requirements at the same time.
The company did not share more details on its Indian clients.
This is a major development for NSN which is celebrating 15 years in the managed services business in the world. NSN signed its first managed services deal in 1998 to build and operate an operator’s network prior to transferring the network operations to the customer.
During the past year, NSN has further enhanced its managed services business approach, increased its overall operational efficiency and built mechanisms for evaluating and managing the Managed Services deals into success.
Globally, NSN renewed nearly 90 percent of its existing managed services deals, the company said in a statement.
Over the last year, automation, cloud-based delivery and end user experience have been key areas of focus to evolve the Managed Services portfolio.
A telecom service provider in the Asia Pacific region saw 70 percent reduction in the time it takes to detect faults and 21 percent faster restoration of services. This shows that further network, service and customer layer analytics can help operators substantially optimize marketing, operations and customer care activities as well.
“Outsourcing is one strategic path for some operators, and with NSN’s proven Managed Services architecture and our focus on continuously evolving our portfolio, we are the right partner to help them deliver the best every day experience to the end users,” said Eva Elmstedt, executive vice president, Global Services at NSN.