Telecom Lead America: NTT America, a provider of IT
infrastructure services, has expanded its portfolio of managed services with
the launch of IntelOps managed service.
The new service is available across both NTT America’s
Managed Private Networks and the networks of providers that NTT America manages
on behalf of enterprise clients.
The new managed service is capable of delivering
automated remote monitoring of NTT America’s Managed Private Networks as well
as third-party networks and communication devices.
NTT America maintains a strong commitment to the
development of network infrastructure and innovative network management
solutions with services like IntelOps. NTT America understands our Fortune 1000
clients’ ambition for innovation and leverages NTT Group’s significant
investments in research and development to keep our clients competitive every
step of the way,” said Michael DeVito, executive vice president, Global
Solutions, NTT America.
IntelOps managed service utilizes automated expert
systems to monitor and resolve incidents across a client’s global IT
Aligning with the Information Technology Infrastructure
Library v3 (ITIL-v3) framework for service delivery and service support,
IntelOps service supports enterprise requirements for the highest levels of
network performance by proactively detecting, escalating, and resolving
Additionally, the managed service relieves talented
enterprise engineers from the burden of daily Level 1 and Level 2 network
monitoring and management.
NTT America claims that its IntelOps guarantees service
availability 100 percent of the time, outage notification within 2 minutes of
detection, and on-time escalation 100 percent of the time.
The company said that businesses can reduce TCO and
achieve predictable costs year-over-year by using IntelOps managed service.
The new service enables companies to improve cash flow by
converting capital expenditures on updating management systems into operating
expenditures on management services
NTT America Picks Vigilent intelligent energy management
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Last year, NTT America, NTT Worldwide Telecommunications,
and NTT Facilities USA, selected Vigilent as NTT America’s energy