ODIDO’s Ben Taps Ericsson to Modernize Billing System as Part of Cloud-Native Transformation

Ericsson has announced the migration and modernization of the billing system for ODIDO’s virtual mobile network brand, Ben.
X customersThe mobile billing infrastructure has seamlessly transitioned to Ericsson Billing, now hosted on Amazon Web Services (AWS), marking a significant milestone in the partnership between Ericsson, Wipro, and ODIDO. This transformation positions ODIDO as a cloud-native, future-ready communication service provider (CSP), Ericsson said in a news statement.

Ben’s subscriber base migrated from its legacy billing infrastructure over a 24-hour period, with zero errors or impact on subscribers. This modernization, a crucial component of ODIDO’s IT infrastructure simplification project, brings substantial benefits to subscribers, including 100 percent automation for billing, a scalable infrastructure for billing management, lower operating costs, and a more efficient service experience. The upgraded billing solution is also future-proofed to support new 5G monetization use cases.

The migration to Ericsson Billing, hosted on AWS, and its integration into ODIDO’s IT landscape were led by Wipro as a managed service provider (MSP) for ODIDO’s billing domain, in close collaboration with Ericsson’s professional services teams. The activities encompassed solution design, application development, application deployment, and a complex migration from a legacy platform. Extensive end-to-end testing and the implementation of sophisticated automation were integral parts of the process for superior platform management.

Designed as a powerful and open billing solution, Ericsson Billing not only transforms ODIDO’s IT capabilities but also acts as a catalyst for collaboration. Its flexibility allows other system integrators to seamlessly leverage and integrate it into the CSP’s IT network.

Lotta Gunnarsson, CIO of ODIDO, emphasized the significance of the successful migration, stating, “This successful migration to Ericsson Billing is a key step in consolidating towards a unified BSS solution, and an overall more streamlined IT landscape.”

“The project to shift to a cloud-native architecture, which this billing evolution forms a part of, is an essential piece in our overall transformation as we look to deliver exemplary service experience at scale to our customers in The Netherlands now and in the future.”

“Leveraging Ericsson AWS MSP experience and hosting the Ericsson Billing solution on AWS means ODIDO is ideally placed to manage increasing complexity and service demands as it scales and takes advantage of expanding 5G opportunities in coming years,” Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, said.

“By leveraging our extensive Telco domain knowledge and deep cloud expertise, ODIDO now has a scalable and flexible billing solution to enhance their customers’ experience with optimized billing operations at significantly lower operational cost. This project embodies Wipro’s values of collaboration to realize our client’s ambitions,” Sarat Chand, MD Benelux, Wipro, said.

Ericsson Billing, certified on AWS, is a cloud-native product providing a convergent, end-to-end billing system suitable for various communication service providers (CSP), including mobile, fixed-line, broadband, TV, digital, and OTT (Over The Top).