Telefonica Germany deploys Oracle order and service management 7.0 to reduce order fallout

Oracle announced that Telefonica Germany has gone live with the first phase of its implementation of Oracle Communications Order and Service Management 7.0.


This implementation is part of a multi-phased program to deploy a central order management             infrastructure that will streamline its processes.


Telefonica Germany, formed via the merger of Telefonica O2 Germany and HanseNet, required a central order management layer to unify disparate technologies that were causing fragmented customer experiences, impacting revenue and customer satisfaction.


“Inheriting multiple disparate infrastructures and processes as a result of our recent merger led to systems that challenged our ability to quickly fulfill orders and bring new services to market. Oracle       Communications’ solutions will help us provide our customers with a range of differentiated and commercially competitive service bundles in a faster, more efficient manner,” said Bernhard Bahne, vice president of core systems development, Telefonica Germany.

With Oracle Communications Order and Service Management 7.0, a key component of Oracle’s Rapid Offer Design and Order Delivery Solution, service providers can rapidly design and introduce offers, capture and fulfill orders efficiently and accurately as well as provide visibility across the entire order lifecycle.


Telefonica Germany will implement a central order management system to process all orders            and more quickly deliver new products and services to wireless and fixed line customers in easy-to-manage bundles.


“When streamlining business processes, reducing costs and revenue loss and meeting service level agreements, many operators overlook their offer design and order delivery processes. Using Oracle Communications Order and Service Management 7.0, Telefonica Germany will address all of these issues with one straightforward implementation,” said Liam Maxwell, vice president, products, Oracle Communications.


Oracle Communications Order and Service Management 7.0 will integrate with Telefonica Germany’s existing Oracle PeopleSoft Enterprise customer relationship management (CRM), billing and service fulfillment systems to help the company unify order capture systems across multiple communication channels to enhance the customer experience.


The implementation will provide Telefonica Germany with a synchronized product launch process across sales, billing and order fulfillment to provide visibility across the entire order lifecycle         from the moment the order is placed until payment is collected.


By Team


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