Telecom Lead Europe: Telefónica has selected TOA Technologies as its partner for mobile field service management solutions.
Telefónica will deploy TOA’s cloud-based solution to provide one view of field operations, standardizing business processes and enhancing the customer experience.
TOA, a Leader in the Gartner Magic Quadrant for Field Service Management for its visionary innovation and strong business execution, says it will help to make sure the right field technician gets to the right appointment, on-time every time, giving Telefonica improved productivity and better visibility into the field.
In addition, Telefonica customers will have the opportunity to be more engaged throughout the appointment process. Also, because the new field service solution can be used on any device, all of Telefonica’s technicians can take advantage of the technology, giving its customers a more consistent level of customer service.
Telefónica selected TOA Technologies because the global telecom giant with 315 million customers with operations in 24 countries in Latin America and Europe can transform its mobile workforce operations and standardize its customers’ service experience across its footprint.
Enrique Blanco, global CTO for Telefónica, said: “We made this selection not only because their technology is able to scale to our global needs and meet our goals for fast deployment, but also because our vision for a customer-focused field workforce aligns with TOA Technologies’ vision for the future of field service.”
Meanwhile, Telefónica will spend more than €9.45 billion as Capex in 2013. Telefonica said the Capex to sales ratio will continue to be 14.2 percent and its expects growth in revenue this year. Last year’s revenue was supported by growth in mobile data and Latin America operations.
Yuval Brisker, co-founder and CEO, TOA Technologies, said: “We look forward to working with their worldwide business, technology and delivery teams to provide the most advanced field service management solution available today to enable continued efficiency and customer service excellence.”