Netcracker Technology announced that Italian communications service provider Tiscali has converged its BSS functions, including online rating and charging, across its lines of business in order to better support 5G and other services.
Tiscali will leverage the revenue management features in Netcracker Digital BSS, part of the Netcracker 2020 portfolio, while moving from traditional support and maintenance to a software-as-a-service (SaaS) business model.
Tiscali, a long-time Netcracker customer, has the largest fiber coverage available in Italy and provides high-speed Internet access, voice, mobile and other value-added services to business and residential customers.
Netcracker’s cloud-based Support & Maintenance service uses an extensive analytics-based toolset and data monitoring and analysis to provide visibility into the critical businesses within the CSP. This helps identify and resolve issues before they escalate and keeps operations within established SLAs and KPIs.
“By shifting to an on-premise SaaS model, alongside Netcracker Support & Maintenance, we will be able to meet our business goals while being confident that we will experience a high level of service quality and uninterrupted system performance,” said Luca Manunza, IT Governance Manager at Tiscali.