IT service provider UST Global has set up its telecom Center of Excellence in India. It will hire 1,000 employees.
UST Global will be hiring professionals specializing in telecom OSS & BSS, network management, and customer experience management as well as those having expertise in emerging areas like M2M communications to support its growth in Gurgaon.
This is the first such center — Gurgaon, Delhi NCR — for the company in the world.
This is the fifth global delivery center in addition to campuses in India-headquarter Thiruvananthapuram, Kochi, Bangalore and Chennai which employ more than 8,500 of the 11,500-strong global workforce.
UST Global targets to have as many as 1,000 employees on board in its new center in the next eight to ten months. More than 50 percent of its human resources will be acquired from lateral hiring.
UST Global seeks to assist telecom service providers such as Bharti Airtel, Idea Cellular, Vodafone, etc. in improving the customer experience and operational efficiencies.
The new center will have capabilities in providing consulting, customer service and order management, network management, billing and data warehousing, analytics services, M2M and NOC planning, operations and management.
In addition, the center will provide service delivery for international clients in the telecom and other sectors including healthcare, retail, BFSI and government and is fully integrated into the company’s global network.
“We chose Gurgaon as a strategic business location and telecom center of excellence for its business environment, talent pool and infrastructure,” said Alexander Varghese, country head, UST Global.
The company feels that the advent of 3G, 4G, LTE technologies and cloud-based services for M2M or machine-to-machine connectivity and mobility services such as mobile money, mobile health, and mobile education has changed the way service providers cater to their customers.
“Our new center of excellence in Gurgaon will cater to needs of telecom service providers, with specialized services such as interoperability testing lab and customized solutions,” said Vivek Varshney, vice president and head of telecom vertical, UST Global.