Aircel, BSNL, Vodafone top poor quality mobile services: TRAI

Telecom Regulatory Authority of India (TRAI) on Friday said Aircel, BSNL and Vodafone are leading poor quality of mobile services based on congestion at the Point of Interconnection (POI) between various mobile service providers.

See live coverage of Mobile World Congress 2015

Incidentally, the report identified congestion issues with three telecom operators in four states. This indicates that TRAI’s reporting – based on input from telecoms – is highly ineffective and does not show the actual conditions of telecom services.

The TRAI report does not figure telecom operators such as Idea Cellular, Bharti Airtel, MTNL, Reliance Communications, Uninor, Videocon Telecom and Tata Docomo. The report gives full mark to these telecom operators. Bharti Airtel and Idea Cellular are the two leading telecom operators in India.

According to the TRAI report, Aircel customers are facing poor quality in Jammu & Kashmir telecom circle.

BSNL wireless customers are facing poor quality of services in Haryana and Punjab.

Vodafone India, which is expanding its Capex (capital spending) in the country, is offering poor quality of services in Uttar Pradesh East.

TRAI report on mobile service quality

The TRAI report is based on cellular mobile service providers’ POIs congestion reports in October, November and December, 2014.

This report includes only the telecom service providers who do not meet TRAI’s POI congestion benchmark of more than 0.5 percent in any telecom service area.

TRAI said the number of POIs having congestion has increased from 4 POIs in September 2014 to 5 POIs in December, 2014.

Aircel has no POI congestion issue in October, November and December, 2014. Vodafone India has congestion in 2 POIs in October, 2014, 3 POIs in November and 3 POIs in December, 2014.

BSNL has congestion in 1 POI in October 2014, 3 POIs in November and 2 POIs in December, 2014, said TRAI.

Baburajan K