The NEC, the first of its kind facility in India, will monitor Airtel’s network performance across mobile, fixed line and DSL broadband, DTH, m-commerce, enterprise services, international cable systems and internet peering points from a single location.
It will monitor all Airtel and partner NOCs and in case of any emergency, the operator will have a 360 degree view of any issue, helping to prioritize actions to restore normalcy and reduce resolution time.
This continuous stream of near real time data will in turn enable Airtel to deliver a superior customer experience across its product offerings.
The NEC houses one of the biggest video walls in the world with 3600 square feet of solid state LED screen to monitor Airtel’s telecom network.
The clear span of the roof is 49 meters by 18 meters and the beams have been designed to hold the structure without columns. These beams are fireproof and about 8 feet deep.
Designed to be used as a command center in case of national emergencies and natural catastrophe, the earthquake proof facility also provides for a single control of command, and a fully redundant technology layout.
“Over the years, Airtel has been at the forefront of deploying the best technology to bring a world-class offering to customers. This new facility, sets the benchmark for telecom in South Asia, and will help us manage the layers of complex networks and technologies across our product matrix and massive scale of operations,” said Sunil Bharti Mittal, chairman and managing director, Bharti Airtel.
“Essentially, we will be able to analyze and deliver a seamless experience to over 200 million customers across our verticals from one location. In particular, this facility positions us to manage the expected surge in data usage on our 3G and 4G networks in years to come and deliver best-in-class experience to our customers,” Mittal added.
