BT, TDC, Vodafone lead hosted business VoIP service in EMEA

BT, TDC and Vodafone are leading the hosted business VoIP service market in Europe, the Middle East, and Africa (EMEA).

The top EMEA IP Centrex service providers overall are, in no particular order: BT, TDC, and Vodafone. The top 10 providers are very close to each other in ranking. There is a growing list of providers close behind the top 10 across Western and Eastern Europe and Africa, signaling continuing strength in IP Centrex across the region.

In all parts of EMEA, including Africa and the Middle East, there is a strong deployment of IP Centrex services.

In evaluating the top 10 IP Centrex providers across the region, little has changed in the mix of our list of leaders from 2010.

All but three of the providers in the top 10 are incumbent operators, which is reflective of the EMEA landscape, where most providers compete nationally rather than regionally.

Mobility continues to be a critical capability as businesses look towards flexibility and integration of services into a single mobile device. Those providers that are focused on FMC (fixed-mobile convergence) capabilities are true stand-outs,” said Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.

In EMEA, business VoIP service deployments are coming from competitive operators, mobile operators, and incumbents.

Whereas in North America only a few providers have broken the 100,000-seat mark, the top providers in EMEA are all close to or exceed 100,000 IP Centrex seats.

Service providers ranked in the EMEA Business VoIP Services Leadership Scorecard include Bezeq, BT, Orange, Netia, SFR, TDC, Telefonica O2, Telekom Slovenia, T-Systems, and Vodafone.

According to Infonetics Research, in the past 12 to 18 months, there is consolidation in the business VoIP space in North America, including M&A activity by 5 of the top 10 hosted VoIP leaders that resulted in some changes to leader list.

New Global Telecom is again coming out on top, due to its expanding installed base of seats and the financial stability of its parent company, Comcast. In the IP connectivity space, Verizon Business continues to lead the pack.

By Team
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