CSL selects the Now Factory to improve customer experience

Telecom Lead Asia: Hong Kong’s mobile operator has
selected Mobile Moments Vantage from the Now Factory to provide real-time
visibility into mobile data usage.


The solution will allow the operator to peek into mobile
data usage, which will further enable the operator to optimize the customer
experience and increase operational efficiencies in real time across its LTE
and UMTS network.


  With the explosion in mobile data usage,
cutting-edge operators like CSL require in-depth visibility into how their
customers use different com


  The customer is at the heart of everything we do
at CSL. The Now Factory will enable us to understand more clearly how we engage
with our customers and what we can do to deliver an exceptional level of user
experience for all our mobile data services,” said Christian Daigneault, chief
technology officer at CSL.


CSL is the leading mobile operator in Hong Kong with over
3 million subscribers and delivers an innovative range of voice and data


Hong Kong telecom operator CSL selects ZTE for LTE network


binations of devices and applications, which they can
then use to manage the customer experience in real time,” said Tom
Morrisroe, chief executive officer of The Now Factory.


Mobile Moments Vantage provides real-time insights into
all aspects of the customer experience, including devices, applications and the


Last month, CSL selected Chinese telecom equipment
provider ZTE for its LTE network expansion.


ZTE is constructing a network of new base stations for CSL.


ZTE will deploy its Uni-RAN-based, LTE-A-scalable
R8884 base station for the first time


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