KPN signs Accenture to build digital managed services to support its online domain

Telecom Lead Europe: KPN has signed a four-year technology and management consulting contract with Accenture to build and maintain digital managed services to support KPN’s online domain.

Accenture did not disclose financial terms of the deal that also includes initiatives for integration and standardization.

“This program delivers application development and maintenance for all of KPN’s applications for its Internet domains. It will combine effectively the support of KPN’s online domain activities which is currently provided by various outside suppliers,” said Anatoly Roytman, who leads the Accenture Interactive digital practice for Europe, Middle East and Africa.

Marc Dijks, managing director Technology at Accenture, said: “By choosing to work with Accenture, KPN will take advantage of our broad technology expertise, our global delivery capabilities, and superior online industry knowledge.”

In fact, Accenture has existing managed services contracts at KPN for its business support systems, infrastructure operations, as well as a contract to deliver KPN’s interactive TV services to multiple devices (TV, tablets and smartphones) based on the Accenture Video Solution.

The additional contract enables Accenture to work with KPN on further enabling a consistent experience for KPN customers across digital touchpoints.

As part of the agreement, Accenture will provide application development and maintenance services from its Netherlands location and through its India Delivery Center in Bangalore.


Oi, a provider of communications services Brazil, has signed a 7-year agreement with Accenture to manage Oi’s billing and collections, finance and accounting, human resources, supply chain, and select back office functions. ccenture will provide Oi services through a flexible model designed for handing business challenges.

The tie-up with Accenture will enable the Brazilian telecom major to improve efficiency, quality and cost-effectiveness. Accenture will focus on improvements designed to help transform Oi’s operations and support future growth.

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