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Bharti Airtel has partnered with HP-owned MphasiS for setting up two contact
centers in Bhubaneswar and Mangalore.
These new contact centers will cater to customer support
services requirements of Bharti Airtel. In addition, MphasiS has also been
appointed by Bharti Airtel for document management and inbound data support
services that will work towards driving improvements and optimisation across
various lines of businesses.
By offering two new contact centres for Airtel, we
consolidate our status as a National Strategic Partner that continues to remain
committed to contributing towards the company’s long term growth plans,” PA
Krishnan, executive vice president and head, Emerging Geographies, MphasiS.
Avaya signs five-year deal to build call centers for Bharti
Airtel in Asia and Africa
Telecom equipment maker Avaya has also signed a five-year
deal with Bharti Airtel to build call centers for Bharti Airtel in Asia and
The two companies have been working together on call
centers in India for a number of years, but with the new deal Avaya will also
implement its technology for Airtel in Bangladesh, Sri Lanka and 18 African
Avaya’s technology will support over a billion calls a
year and include video and social media capabilities in the call centers.
A few months back, Bharti Airtel entered into a partnership with IT major
IBM to utilize its new identity intelligence software to strengthen information
IBM’s analytics software called Security Role and Policy
Modeler analyzes employee data and recommends a finite set of roles to better
secure an organization and manage compliance. The analytics can flag abnormal
behavior, inconsistencies in role access and expired user access.