Nigerian Communications Commission ranks Airtel best in quality of service

Telecom Lead Africa: Airtel Nigeria has been ranked the
best operator for good quality of service by the Nigerian Communications
Commission based on the Commission’s Audit Report for March and April, 2012.

According to the results published on the NCC’s
website, Airtel Nigeria recorded impressive performances when compared with the
commission’s target on four crucial parameters namely Call Set-up Success Rate
(CSSR), Call Completion Rate (CCR), Drop Call Rate (DCR) and Traffic Channel
Congestion (TCH).

The tests showed that of the four major GSM operators in
the country, Airtel recorded the best performances in Call Completion Rate
(CCR) and Traffic Channel Congestion (TCH) in the period and high ratings on
CSSR, an indicator that measures the ease in which calls are established or
setup just as it rated the company high on DCR, a metric that captures an
operator’s ability to retain call conversation when it has been established or
set up.

Speaking on the NCC’s QoS result, the Airtel considers the report as a testimony to the
company’s commitment to the improvement of quality of service. The company is
passionate about building a robust and resilient network that will empower more
Nigerians to fulfill their telecommunications needs.

We began the journey of building a network with the best
quality of service about 18 months ago. I am glad today that our efforts have
started yielding positive results. But this is just the beginning; we will not
relent in actualizing our vision of being the most loved brand in the daily
lives of Nigerians. We will continue to delight telecoms consumers with a robust
network and innovative products and services,”¬Ě said Rajan Swaroop, chief
executive officer and managing director of Airtel Nigeria.

This year, Airtel has embarked on several improvement
initiatives including coverage expansion, capacity and quality enhancement.

Airtel Nigerian recently launched the largest 3.75G
network in Nigeria with coverage in 36 states and the Federal Capital Territory
(FCT), Abuja.

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