Orange Ivory Coast has signed an IT transformation agreement with Comarch to deliver better digital experience to mobile and fixed customers.
Orange Ivory Coast has more than 26 million customers and contributes to 25 percent of the Orange Group’s revenue in the Africa-Middle East zone.
Comarch implements and integrates IT products for telecommunication companies including Telefónica, Deutsche Telekom, Vodafone, KPN and Orange. Its software helps telcos transform their operations in order to increase revenue, enhance efficiency, streamline business processes, cut costs, improve customer experience, and build new services while shortening time to market.
The project is part of a bigger Orange Group initiative: the creation of the “Order-to-Bill” platform which should be configured, delivered, and then provided to other Orange Group affiliates within the EMEA region.
Comarch said it will deliver modules such as Comarch Order Capture, Customer Order Management, Product Catalog and Convergent Billing System. The Comarch solution will be deployed on Orange premises using Orange Private Cloud infrastructure.
Comarch will deploy a pre-configured platform, which will then be further configured and integrated with the local systems of Orange Ivory Coast. All this with the help of a local system integrator, with whom we’ll be in close collaboration as well.
Orange Ivory Coast will receive a single order-taking portal for all business lines, and a unified product modelling engine with the opportunity that supports the one-invoice concept. Orange Ivory Coast and Orange Group chose Comarch due to its out-of-the-box approach with built-in processes and readiness to deliver in accordance with Orange’s standards.
Patrick N-Doua, CIO at Orange Ivory Coast, said: “Orange Ivory Coast is engaged in a growth strategy across all its subsidiaries. This project is a strategic challenge for Orange Ivory Coast, and should contribute to: conquering new markets, resisting the competition, controlling costs, simplifying and making the IS more agile and strengthening digitization.”