Telecom minister Manoj Sinha today launched Twitter service to address complaints from common man and other stake-holders in the telecom and postal sectors in India.

The launch of online service is happening at a time when Indian telecom operators such as Bharti Airtel, Idea Cellular, Vodafone, Reliance Communications and Tata Docomo are working hard to avoid call drops and improve customer experience. India has more than 900 million mobile subscribers.

The twitter handle of the Minister will be @manojsinhabjp.

DoT secretary JS Deepak, BV Sudhakar, Secretary Posts, BSNL CMD Anupam Srivastava and MTNL CMD PK Purwar were present during the function.

The telecom ministry and Department of Post will compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints. Telecom service providers are expected to resolve the complaints forwarded to them under this arrangement.

“The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. We are aware that complaints are going to pour in from across the country and in great numbers,” said Manoj Sinha, inaugurating the Twitter service.