Telia to upskill 2,000 employees on AWS and cloud

Telia Company, in partnership with Amazon Web Services (AWS), is launching an internal training program to upskill 2,000 employees over the coming three years on AWS and cloud technologies.
Telia network offersWorldwide cloud infrastructure services spending rose 34 percent to $55.9 billion in Q1 2022, as organizations prioritized digitalization strategies to meet market challenges, according to the latest Canalys data.

Amazon Web Services (AWS) is the leading cloud service provider in Q1 2022, accounting for 33 percent of total spend after growing 37 percent on an annual basis. AWS launched 16 Local Zones in the US and announced plans to add 32 more Local Zones across 26 countries.

AWS announced key client wins with a focus on telecommunications companies like T-Systems, Verizon and Telefonica. AWS advanced its relationship with Tech Mahindra to power an automation platform to accelerate 5G network adoption for telecommunications companies.

Telia said the program with AWS will broaden Telia’s cloud adoption across key functions as part of executing digital transformation. Telia is investing in the upskilling of 10 percent of the company’s total workforce.

Telia’s more than 800 software developers already use AWS to build and operate cloud applications. This new training program will speed up the company’s cloud first strategy and ensure Telia employees have the right skills and best practices to build cloud-based machine learning applications.

Rainer Deutschmann, Chief Operating Officer at Telia Company, says: “Telia has embarked on one of the telecom industry’s most ambitious digital transformation journeys and cloud, big data, analytics, and AI are at the heart of this transformation.”

Fabio Cerone, Managing Director, EMEA Telecom Industry Business Unit, AWS, says: “From its recent new serverless data platform and AI capabilities, to migration of SAP S/4HANA to AWS, and now its expanded investment in upskilling, Telia proves they are embracing the future and that AWS cloud technology sits at the core of their way forward.”

Telia’s Analytics IT team has built and launched a company-wide serverless data platform on AWS. The new platform creates a common data foundation that enables democratization of data to enhance data driven decision making across the organization and provides additional advanced analytics capabilities.

Telia’s analytics community invested more than 4,000 hours into training to secure organizational readiness for the shift to the cloud.

Within Customer Value Management (CVM), Telia is using advanced analytics to ensure a new customer centric approach for next-best-actions. By using customer data to predict and make decisions on messaging and targeting, Telia has increased its ability to better anticipate the customers’ needs, resulting in higher conversion and an improved NPS score among those customers.