Top global telecoms based on customer experience: Opensignal

The latest Opensignal report has rated global telecom operators based on the customer experience on their mobile networks.
Smartphone customers on 4G network

Video Experience

T-Mobile Netherlands and Austria’s A1 are the joint Global Winners for Video Experience.

Users reported average Video Experience scores above 80 points on the networks of T-Mobile Netherlands and Austria’s A1.

Austrian operators Magenta-T and 3 made it into the ranks of Global Leaders for this metric, along with all three of Singapore’s M1, Singtel and StarHub.

Download speeds

Users observed the highest average overall download speeds in the world while on Canadian operator Telus’s network with a score of 75.8 Mbps and its closest rival being its Canadian peer, Bell.

Voice App Experience

SoftBank is the Global Winner for Voice App Experience, with a score of 83.6 points. The top of table for this measure of the mobile experience was dominated by operators from Japan, South Korea and the Netherlands.

Upload Speed Experience

Swisscom has come top for Upload Speed Experience with a score of 18.2 Mbps. While upload speeds are becoming more and more important as consumers are increasingly creating and sharing their content through social media, they typically are substantially lower than download speeds.

The upload speeds seen by Swisscom users are faster than the download speeds observed by our users on many operators’ networks around the world.

4G Availability

Japan’s au is the Global Winner for 4G Availability, with 4G users on its network spending 99 percent of their time connected to a 4G signal.