TRAI issues direction on publication of tariff plans to telecom operators

By Telecom Lead Team: To improve
transparency in telecom tariff offers for facilitating the telecom subscribers
to choose the tariff plans that best meet their needs, the Telecom Regulatory
Authority of India (TRAI), has issued a direction to all telecom service
providers on -Publication of Tariff Plans’.

This direction has been finalized after
extensive consultations with the stakeholders including holding open house
discussions at various places across the country.

As per the new TRAI guideline, all the
tariff plans meant for pre-paid and post-paid subscribers shall be published in
separate formats. These formats shall contain all the tariff plans offered by
the Telecom access service provider in a service area covering all tariff items
along with tariff for the same in tabular formats at one place for facilitating
easy comparison across tariff plans.

All the tariff plans shall be made
available to the subscribers in the prescribed formats at the customer care
centres, points of sale/retail outlets as well as on the website of the telecom
access service provider.

The telecom access service provider shall
ensure that the tariff plans published in the prescribed formats are updated on
their website and customer care centre every time there is a change in any of
the tariff plans, and make available the updated tariff plans in these formats
by the 7th day of January, April, July and October at their points of sale and
retail outlets.

The TRAI policy says that the telecom
access service provider have been mandated to publish all the tariff plans in
prescribed formats in at least one regional language and one English newspaper
at an interval not more than six month and provide compliance to the TRAI.

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