TRAI launches mobile app for DND services

Indian telecom regulator TRAI has launched DND services mobile app for managing unsolicited commercial communications (UCC).

TRAI has developed the mobile app for easy registration of UCC complaints to the telecom service providers.

The mobile app allows consumers to also check the status of the complaint. The app is available in the Google App store and Mobile Seva App store.

The mobile application will assist India’s 900 million plus mobile subscribers to file complaints about unsolicited commercial communications.

“It is called DND Services. It is available in Google App Store and Mobile Seva App Store now and soon will be available in Apple iOS,” Telecom Regulatory Authority of India (TRAI) Chairman R.S. Sharma told reporters in a press meet.

In 2010, TRAI issued the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2010 to provide effective mechanism for curbing Unsolicited Commercial Communications. The regulations have been framed keeping in view the interest of the customers and telemarketers while ensuring effective implementation. Since TCCCP regulations were based on complaints, there was a need to put in place a complaint mechanism which is easy to use by the consumer, said TRAI.