Telecom Lead India: Uninor on Sunday said it would refund unutilized prepaid balances to Mumbai mobile users.
Uninor close down its Mumbai network by midnight on February 16, 2013.
Uninor will also begin offering porting codes to its Mumbai subscribers.
The company already started the balance refund process at 5 of its stores in Mumbai, from Thursday 21 February. Till Sunday, Uninor has already disbursed an approximate amount of over Rs 4 lakhs as refunds.
Uninor has deployed its entire staff from the Mumbai circle as well as moved resources from each of its operating circles across India and the corporate headquarters to manage and implement the refund process in Mumbai.
Sigve Brekke, managing director of Uninor, said: “We have been requesting the TRAI to allow number portability for our Mumbai customers. We are thankful to the regulator for accepting our request. Since we had already put the entire process in place while awaiting approvals for launch, Uninor can start providing MNP codes to customers immediately.”
Refunds will be available at 12 Uninor company and franchisee stores to start with for a period of 15 days. The number of stores will be doubled and time period extended should the need arise. The company will also incentivize its franchisees for each successful refund.
Subscribers are requested to carry their Uninor SIM cards and a proof of identity of the individual receiving the claim. Uninor will verify the unitilized balance on the SIM and pay out cash refunds on the spot.
Uninor’s services are continuing uninterrupted in the six circles of Maharashtra and Goa, Gujarat, UP East, UP West, Bihar and Jharkhand and Andhra Pradesh.
In these circles, fresh spectrum for 20 years has already been secured.
Uninor is also looking at buying spectrum for Mumbai during the auction in March.