Verizon announced that it is rolling out new capabilities
for its online customer portal, the Verizon Enterprise Center, giving customers
more flexibility and control over their reporting, analysis and billing
The new features, announced in conjunction with Customer
Service Week, October 3-7, offer more command and control to IT managers so
they can more effectively order and provision Verizon services, monitor and
troubleshoot network activities, and produce reports to help analyze and manage
their communications expenses.
“Our powerful combination of high-touch global
account teams and advanced self-service technology continues to set us apart
from the competition and makes it easier for customers to do business with
Verizon on demand, both in person and online,” said Jeannie Diefenderfer,
senior vice president of global enterprise customer care and operations for
The latest features of the Verizon Enterprise Center
include new customized analysis and reporting enabling customers across the
globe to better analyze, report and manage costs across an enterprise.
Customers can sort and create reports in a format tailored to meet their
requirements and preferences, versus a standard Verizon format.
Its improved billing features allow enterprise customers
in Europe, the Middle East, and Africa to open bills, ask questions, display
open billing items, set up payment schedules and advise Verizon of financial
actions on accounts, and view balances and line items.
U.S. based small and medium-size businesses can now
purchase bundles online via the Verizon Solutions for Business Bundle, which is
available for one low monthly price, and includes FiOS or High Speed Internet,
unlimited nationwide calling and Google Apps.
By Telecomlead.com Team