Vodafone Idea said its engineers are working to ensure the availability of its 4G network to support millions of mobile phone customers during coronavirus attack.
Vodafone Idea has already activated a pandemic response plan with requisite risk mitigation protocols while ensuring continuity of mission critical processes for ensuring the working of the networks.
Vodafone Idea’s Super NOC, located in Pune and Hyderabad, is the nerve center of all 22 circles with centralized monitoring and control of network, and also ensures business continuity with geo-redundancy.
Vodafone Idea has set up virtual war rooms where key team members are participating through conference calls and VCs. Senior team members from operations / circles / SNOC and partners are on call with field to ensure uptime and operational continuity.
Vodafone Idea is monitoring the traffic pattern and confident of handling the growing demand of voice and data services during the lockdown period.
Vodafone Idea’s 12000+ ma-MIMOs across key markets are helping in managing the traffic spike. Vodafone Idea is deploying capacities across using all means including addition of COW sites wherever appropriate.
Vodafone Idea also requested DoT to clear pending applications for spectrum allocation. “We are hopeful that DoT would expedite our spectrum liberalization requests and regularize our backhaul spectrum,” Vodafone Idea said in a statement.
Vodafone Idea said majority of the team members has been enabled to work from home, it is operating certain critical facilities with scant staff to enable undisrupted services to customers 24×7.
Vodafone Idea organised temporary stay arrangement at data centre locations, made food and groceries available at critical locations and providing vehicle on duty to facilitate movement of technical staff to sites.