BT has selected Teligent, a provider of Intelligent Network (IN), call completion and complex system support services to telecom operators, to replace legacy platform functions with its multi-application P90/E telecoms platform.
Teligent has deployed a customised solution based on its P90/E platform to replace components of the BT Embark and FeatureNet Music on Hold legacy solutions.
Teligent has provided a IN protocol converter function for use within the BT FeatureNet product set, replacing existing switches. Teligent provides extensions to BT RIDE at 24 sites to provide customer specific music as part of the BT FeatureNet solution.
Teligent has earlier managed the migration of BT’s hosted Common Intelligence Services Layer (CISL) interactive voice response (IVR) and Speech Recognition capabilities. This IVR function manages 300 Million calls per year.
“We look to improve our existing products and services and Teligent’s platform allows us to deploy solutions across multiple protocols, networks and business areas in order to consolidate platforms and extend the life of our products while delivering operational savings,” said Kelvin Silburn, head of Core IP Design & Service Platforms, BT Technology, Service and Operations.
BT’s RIDE terminates calls as near to their origin as possible, maximising the number of effective, completed calls. It offers complex voting and competition services with the ability to greet callers with announcements, capture caller data, accept voting options, and select winners.
“Teligent enables operators and carriers to host and deliver value-added solutions on mobile, fixed and IP networks. These solutions support customers’ individual communications and marketing needs, and include advanced call handling and completion, messaging, and next-generation IN or Internet of Things (IoT) services,” said Adrian Foulkes, managing director of Teligent.