ACT Fibernet (Atria Convergence), India’s largest fiber-focused wired broadband ISP, did not meet some of the quality benchmark set by TRAI, the telecom regulator said in its latest report.
ACT Fibernet has operations in 15 Indian cities as on December 31, 2017 with approximately 1.28 million broadband customers.
ACT Fibernet scored 98.67 percent — in terms of faults repaired within three working days – against TRAI benchmark of 99 percent. Broadband operators such as TTSL and Ishan Netsol also did not meet this benchmark.
ACT Fibernet scored 37 percent – in terms of calls answered by the broadband operator via voice to voice within 60 seconds – against the benchmark of 60 percent.
ACT Fibernet scored 50 percent – in terms of calls answered by the broadband operator via voice to voice within 90 seconds during the quarter ended June 2018 — against the TRAI benchmark of 80 percent.
You Broadband, owned by Vodafone India, scored 99.07 percent — in terms of connections provided within 15 days of registration of demand – against the TRAI benchmark of 100 percent.
TTSL scored 76 percent – in terms of faults repaired by the telecom operator the next working day – against the benchmark of 90 percent.
The Bangalore-based ACT Fibernet has operation across 15 cities in India – Delhi, Bengaluru, Chennai, Coimbatore, Hyderabad, Vijayawada, Vizag, Guntur, Nellore, Tirupati, Eluru, Rajahmundry, Kakinada, Madurai and Warangal.