Spectrum Enterprise, a part of Charter Communications, will invest more than $1 billion in 2018 in new fiber infrastructure as part of the strategy to increase the density of its fiber network in the U.S.
Spectrum Enterprise’s fiber network reaches nearly 200,000 buildings across the nation. The telecom engineers will construct majority of the new fiber within the existing Spectrum Enterprise national footprint.
The focus of the telecom engineers is to deploy new tools, training and resources to provide better client experience. Last year, Charter has invested in excess of $1 billion exclusively in Spectrum Enterprise, making investment for the second consecutive year.
Spectrum Enterprise’s business decision making team said it will absorb the upfront costs of fiber construction for the majority of new enterprise clients with a key focus on removing barriers for businesses.
The cost effective infrastructure will provide businesses with access to fiber-based solutions such as Fiber Internet Access, Ethernet and voice trunks (SIP/PRI).
“Video and virtual reality solutions, cloud, IoT and the future of 5G all depend on a reliable and highly-dense fiber network,” said Phil Meeks, president, Spectrum Enterprise.
Spectrum Enterprise said its Client Experience team is deploying new tools, processes and resources to understand and re-imagine client interactions as part of the strategy to improve customer experience.
Spectrum Enterprise said it will be leveraging experience design, through client surveys, data analytics and qualitative research for tracking, assessing and measuring emotion, expectation and behavior for better client experience.