Vietnamobile selects Comviva to drive customer experience

Comviva has won a tech contract from Vietnamobile, a leading telecom operator in Vietnam, to power AI-led intelligent customer engagement.
VietnamobileComviva shall help Vietnamobile deliver personalized, contextual communications in real time and at scale with MobiLytix Real Time Marketing.

Raymond Ho, CEO at Vietnamobile said: “We have been investing significantly in digital for the past few years to build an integrated customer experience. Our partnership with Comviva shall help us add deep level of personalization and enable us take full control of engagement.”

“The partnership shall empower Vietnamobile to bring seamless experience to customers and enable marketing teams to plan and execute upsell, cross-sell, and retention campaigns. Advance AI and Data Science models shall improve decisioning quality to drive customer experience, reduce churn and boost revenue,” said Arun Dubey, IT Director at Vietnamobile.