Telecom Lead India: Drishti-Soft Solution and Matrix
Comsec, a manufacturer of VoIP products, announced the interoperability testing
and partnership alliance of Matrix VoIP Gateways with Drishti Call Centre
To increase presence in the call center industry, Matrix
Comsec recently tested and integrated the range of VoIP gateways with the
contact center solutions from Drishti, India.
Sachin Bhatia, VP – Business Development, Drishti-Soft,
said to enhance customer interaction and provide added differentiation to
businesses, the company is looking for a reliable connectivity technology to
connect with its communication solution, Ameyo. Matrix will enable the
company to widen market reach.
Sajeev Nair, Manager-Product Management for Matrix
Comsec, said Matrix has developed a range of IP-PBX and VoIP Gateways to suit
the requirements of all types of inbound, outbound and blended call centers. To
increase the customer value, Matrix has identified the need to offer more
opportunities to call centers to increase their efficiency and productivity
through better call center solutions.
Matrix VoIP products have advance features for PSTN,
GSM/3G and ISDN network connectivity offering more opportunities to call centers
to achieve cost optimization and high level of customer satisfaction.