The multi-year deal will assist Entel, based in Santiago, Chile, to achieve high levels of operational agility and improved service delivery across its operations in Peru and Chile. The main benefit to Entel customers will be the digital offerings that will help them in finding information online, compare offerings, make online purchases, and get fast and automated deliveries.
Entel aims to reduce time-to-market for new product launches and empower business customers to self-manage their corporate accounts. Ericsson will automate and align back-office processes to reduce costs for Entel, while implementing and providing application development and maintenance for a comprehensive suite of Ericsson OSS/BSS solutions.
“The objective is to transform our systems platforms and processes to offer our customers a service experience that meets the expectations of the digital society in which we live,” said Antonio Buchi, CEO of Entel.