Telecom Lead Asia: Philippines mobile operator Globe
Telecom has selected Amdocs for the transformation and improvement and upgrade
of Globe Telecom’s business support systems (BSS) and enterprise data
warehouse.
Globe Telecom signed a seven-year agreement. The company
is looking at modernizing and consolidating Globe’s BSS and data warehouse
systems as well as business processes across prepaid and postpaid wireless,
wireline, and broadband operations.
Moreover, this will enable Globe to manage its customer
relationships better across various product offerings within the organization,
and provide a new level of personalized customer experience that its current
subscribers are looking for.
“We selected Amdocs to help us transform our IT
infrastructure, having seen their track record in delivering similar data
warehouse and BSS transformation projects around the world,” said Ernest
Cu, president and chief executive officer at Globe.
“With a strategic partner like Amdocs, we can
approach these two large projects in a holistic manner. We will be able to
convert data from our BSS systems into actionable business intelligence that
will enable us to improve the customer experience, drive service uptake and
revenues, and reduce operational costs,” Cu added.
As per the agreement, Amdocs will offer multiple products
from its CES 8.1 portfolio and will provide upgrades across all in-scope Amdocs
and related third party systems.
For the Globe BI and data warehouse transformation,
Amdocs was awarded a system integration project in November 2011 to replace the
Globe existing data warehouse with new systems from Teradata, SAS, EMC,
Informatica, IBM and HP and centralize information across Globe billing,
customer management and ordering systems for advanced analytical
capabilities.
“Transforming both BSS and data warehouse platforms
with direct oversight from Amdocs positions Globe at the forefront of
operational excellence in the Philippines and frees them to focus on business
growth,” said Brian Shepherd, group president for Amdocs.
Amdocs leads global billing market
The company has been ranked number one in the global
billing market with a 28 percent marketshare, according to a report by analyst
firm Analysys Mason.
