MTNL adopts atom’s IVR technology to collect phone bills


Mahanagar Telephone Nigam (MTNL) has tied up with atom
technologies for enabling its customers to make bill payments through mobile or
landline phones.


MTNL provides telecom services to over 17 lakh customers
across Mumbai. This service offers the convenience to a vast number of
customers to make their bill payments instantly through phones using their
credit cards.


The benefit of this facility is that payments are
instantaneous and can be made anytime and anywhere from home, office or while
traveling through any of the MTNL phones. The atom platform provides a secure
and automated environment to end customers with complete assurance of
protection of their credit card details.


We are extremely happy to partner with MTNL as atom’s
platform will enable millions of people to enjoy the convenience of paying
their bills in a user-friendly and protected manner. By implementing atom’s
mobile payment solutions, MTNL will be able to offer better and hassle free
option of bill payment to its customers,” said Dewang Neralla, director, atom


“atom’s IVR technology will help our customers to
have the flexibility of paying their bills at their convenience. We also hope
to improve our collections and reduce the default or missed deadlines for bill
payments, as customers can now make payments even on the move or from other
locations without having to stand in long queues,” said Peeyush Agrawal,
executive director, MTNL.



By Team

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