Telecom Lead India: Tata Communications has deployed
Amdocs Resource Manager to consolidate its network inventory.
Amdocs Resource Manager, a key part of Amdocs’ service
fulfillment solution, will also provide the organization with an
enterprise-wide view of its network resources.
Amdocs solution will enable Tata Communications to have
bi-directional operability between its Indian and North American inventories,
providing a global view of its network inventory and enhancing services to the
company’s 4000+ enterprise customers.
The inventory consolidation will speed our time to
market for new services, and enable us to fulfill services over our global
network faster and with significantly fewer fallouts, thereby improving theservice
provisioning, assurance and billing experience for our enterprise customers,”
said John Locke, CIO, Tata Communications.
The solution is designed to maintain an accurate model of
all network resources, supporting all technologies, devices and services from
both a physical and a logical perspective. In addition, the Amdocs solution
automates operational processes, enforcing business and technical rules to
improve fulfillment reliability.
Amdocs served as the prime systems integrator for the
project, which included interfacing to 17 separate systems and providing
complete data migration and cleansing.