TRAI launches website to address consumer issues

Telecom Lead India: Telecom Regulatory Authority of India
( TRAI) has launched a facility to monitor complaints from telecom consumers.

Called Telecom Consumers Complaint Monitoring System
(TCCMS) portal, it
would facilitate the telecom consumers in locating the Consumer Care Number,
General Information Number and contact details of the complaint center and
Appellate Authority of their service provider.

The portal would also help access the website of their
service provider’s complaint monitoring portal to track the current status of
their complaints or appeals lodged with their service provider complaint centre
or Appellate Authority.

This portal will also help TRAI in monitoring the status
of redressal of complaints lodged by the consumers with the service
providers.  It is felt that this portal will help enhance the
effectiveness of the grievance redressal mechanism.

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