M-commerce is not yet mass market, but it is delivering
remarkable growth in tough economic conditions. There remain questions, as how
to best realize the value and ROI of m-commerce but innovative retailers with
the resources to invest in the development of their mobile portfolio have
clearly identified this as the way forward,” said John Devlin, practice
director, ABI Research.
The introduction of HTML5, visual search, NFC, augmented reality,
full Internet browsing, and (in-door) location will increasingly play a part in
growing m-commerce.
Consumer awareness has been boosted by the Groupon effect
and now everyone wants a bargain. This is further exacerbated by the need in
the retail sector to a) differentiate from the competition, b) be seen to be
offering value, and c) an enhanced need to increase consumer engagement and
interaction. Mobile helps to fulfill all of these criteria.