US Airways is helping speed up the check-in process and
improve convenience for its customers with mobile boarding pass technology from
NCR.
Following check-in, customers receive an email containing
a digitally signed and encrypted 2D bar code that is compatible with current
imager-based airport scanners and boarding gate readers.
Customers are able to scan the mobile boarding pass at
the kiosk if necessary or bypass check-in lines and head straight to the
security checkpoint where the electronic bar code is scanned and validated. The
bar code can then be used at the gate for boarding.
US Airways first piloted NCRMobile Pass at McCarran International Airport in Las Vegas and at Charlotte Douglas
International Airport in Charlotte, N.C. starting in December 2010. It is now
available in 14 U.S. airports, including LaGuardia International Airport in New
York and Ronald Reagan Washington National Airport in Washington, D.C., and
plans to further expand the offering in 2011 are underway.
According to a 2010 survey conducted for NCR by Buzzback
Research, 48 percent of U.S. travelers who use their mobile phone for travel
information and transactions also use their mobile phone to check-in for flights,
and 45 percent access itineraries and reservations. In fact, according to
Juniper Research, one in every seven bar-coded boarding passes worldwide will
be delivered to passengers’ mobile devices within two years.
Consumers increasingly expect more control at their
fingertips,” said Tyler Craig, vice president and general manager, NCR Travel.
By expanding its self-service offering beyond kiosk and web to include NCR
Mobile Pass, US Airways is furthering its commitment to providing a seamless
and convenient passenger experience.”
US Airways has distinguished itself by deploying the most
advanced self-service solutions for travelers. The airline was recognized at
the annual KioskCom Self-Service Expo as the 2010 Self-Service Excellence Award
winner in the “Best Travel/Hospitality Deployment” category for improving
the passenger experience by extending self-service check-in outside the
terminal.
By Telecomlead.com Team
[email protected]
