Smartphone vendor Gionee today said it would set up more than 750 service centers across India by March 2015.
750 new centers will be in addition to existing 400+ service centers that were set up within the first year of operation, said Gionee.
This is a substantial number considering the presence and sale of Huawei and ZTE, two Chinese phone brands in India. Lenovo thanks to its presence in the laptop business has better presence than ZTE and Huawei, industry analysts said.
Recently, Motorola Mobility faced criticism when it re-entered the market with Moto G smartphone in association with Flipkart, an online commerce portal. Motorola at that time said it has hundreds of service centers through an outsource partnership model.
Motorola opted for Flipkart since it did not want to appoint distributors in India just ahead of its divestment of smartphone business to Lenovo. By selecting Flipkart, Motorola tried to restrict its presence in India to around 100 towns where the online sales portal has presence.
Gionee will expand its service network across Tier I, II & III cities. This will provide high quality service, reliable processes and uniform user experience.
Arvind R Vohra, head – Gionee India, said “While our emphasis is on delivering best in class products always, we have laid equal emphasis on providing top class service right from the time we started business in India.”
Gionee has already set up its call center with its very first sale.
The company has pre-selected the nature of responding to customer queries / complaints within 24 hours of registration of complaint.
Today, Gionee sells over 23 million handsets per year worldwide and ranks No.10 in the world by smartphone market share.