3 Indonesia has deployed Comviva’s PreTUPS Voucher Management System (VMS) in order to enhance operational efficiency in management, distribution of recharge vouchers as well as customer experience.

3 Indonesia earlier used two solutions – Comviva’s PreTUPS for electronic recharge and a legacy system for physical recharge vouchers from a different vendor. Comviva will now use Comviva’s VMS to manage both electronic recharge and physical recharge vouchers bringing in operational efficiency and synergy.

PreTUPS VMS maps recharge vouchers to all members in a voucher distribution chain, from distributors to retailers. It allows 3 Indonesia to track vouchers end-to-end, enabling it to locate near-expiry voucher stock, redistribute vouchers and prevent voucher stock outages, says David Peters, head of South East Asia at Comviva.

Comviva said PreTUPS VMS supports voucher bundles. Customers can purchase a voucher bundle consisting of multiple vouchers and use the vouchers in bundle one by one as per their convenience and need.  PreTUPS VMS also facilitates blank vouchers. Retailers can purchase blank vouchers which do not have any recharge denomination or value.

“We partnered with Comviva to enhance our capabilities of recharge voucher generation, distribution and management,” Sanjeev Rawat, chief information technology officer at 3 Indonesia, said.

Comviva said PreTUPS has been deployed by over 60 operators in more than 50 countries across the world.

3 Indonesia has 4G LTE coverage in over 33,000 villages in Sumatra, Kalimantan, Sulawesi, Java, Bali and Lombok, with 16,000 km of fiber optic.