ServiceNow announced that DISH Wireless will use the ServiceNow Platform to standardize network and service operations.
DISH Wireless added ServiceNow to its 5G network partners to ensure the construction, deployment and maintenance of its ambitious, standalone, 5G cloud-based network.

ServiceNow’s ability to connect systems, data and people across customer and service operations all on one platform offers DISH better customer and enterprise experiences, while also reducing costs.

ServiceNow said its solutions will provide DISH visibility of its entire 5G network on one platform. This will help drive efficiencies across incident and service management as well as streamline communication between agents, field operators and customers to solve problems and deliver better customer service.

“ServiceNow offers unrivaled workflows capable of supporting a network of this size and complexity, poised to break barriers in this industry,” said Jeff McSchooler, EVP, Wireless Network Operations, DISH Wireless.

When an issue arises on DISH’s 5G network, notifications will be automatically sent to the ServiceNow Platform, where the issue is then assessed for priority and customer impact. These workflows notify customers and help DISH teams make adjustments through initiating work orders and dispatching field service technicians to the right location for installations, repairs or maintenance.